@import"https://fonts.googleapis.com/css2?family=Cormorant+Garamond:ital,wght@0,300;0,400;0,500;0,600;1,400&family=Montserrat:wght@200;300;400;500;600&family=Noto+Sans+TC:wght@300;400;500;600&family=Pinyon+Script&display=swap";:root{--bg-linen: hsl(38, 20%, 98%);--bg-card: rgba(255, 255, 255, .72);--bg-card-solid: #ffffff;--border-light: rgba(230, 228, 223, .65);--border-hover: rgba(140, 120, 83, .4);--border-glass: rgba(230, 228, 223, .8);--txt-primary: hsl(38, 8%, 26%);--txt-secondary: hsl(38, 6%, 44%);--txt-muted: hsl(38, 4%, 62%);--crystal-rose: hsl(38, 40%, 90%);--crystal-amethyst: hsl(38, 15%, 85%);--crystal-gold: hsl(38, 30%, 80%);--gold-primary: #8c7853;--gold-hover: #736140;--gold-light: rgba(140, 120, 83, .08);--gold-shadow: rgba(140, 120, 83, .22);--font-title: "Cormorant Garamond", "Noto Sans TC", Georgia, serif;--font-body: "Montserrat", "Noto Sans TC", sans-serif;--font-serif: "Cormorant Garamond", "Noto Sans TC", serif;--sidebar-width: 260px;--transition-smooth: all .35s 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.85rem;border-radius:8px;border:1px solid transparent;background:#ffffff80;cursor:pointer;transition:all .2s ease;position:relative}.admin-session-card:hover{background:#ffffffe6;border-color:#8c78534d;transform:translate(2px)}.admin-session-card.selected{background:#8c78531f;border-color:var(--gold-primary)}.admin-session-card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:.25rem}.admin-session-name{font-weight:600;font-size:.86rem;color:var(--txt-primary)}.admin-session-time{font-size:.68rem;color:var(--txt-muted)}.admin-session-preview{font-size:.76rem;color:var(--txt-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:220px}.admin-session-unread-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#ef4444;margin-left:4px}.chat-thread-pane{display:flex;flex-direction:column;padding:0!important;overflow:hidden}.chat-thread-header{padding:.85rem 1.25rem;border-bottom:1px solid var(--border-light);display:flex;align-items:center;justify-content:space-between;background:#fff9}.chat-thread-recipient-info{display:flex;align-items:center;gap:.65rem}.concierge-avatar-sm{width:32px;height:32px;border-radius:50%;background:#fff;border:1px solid rgba(140,120,83,.3);display:flex;align-items:center;justify-content:center;font-size:.95rem}.admin-chat-messages-stream{flex:1;padding:1.25rem;overflow-y:auto;display:flex;flex-direction:column;gap:.85rem;background:radial-gradient(circle at 50% 10%,rgba(255,255,255,.7),transparent 70%)}.admin-msg-row{display:flex;flex-direction:column;max-width:75%}.admin-msg-row.from-customer{align-self:flex-start}.admin-msg-row.from-admin,.admin-msg-row.from-concierge{align-self:flex-end}.admin-msg-bubble{padding:.7rem .95rem;border-radius:12px;font-size:.85rem;line-height:1.45}.admin-msg-row.from-customer .admin-msg-bubble{background:#fff;color:var(--txt-primary);border:1px solid rgba(140,120,83,.2);border-bottom-left-radius:2px;box-shadow:0 2px 6px #0000000a}.admin-msg-row.from-admin .admin-msg-bubble{background:linear-gradient(135deg,#8c7853,#9e8960);color:#fff;border-bottom-right-radius:2px;box-shadow:0 2px 8px #8c785340}.admin-msg-row.from-concierge .admin-msg-bubble{background:#8c78531f;color:var(--txt-primary);border:1px dashed rgba(140,120,83,.3);font-style:italic}.admin-msg-time{font-size:.68rem;color:var(--txt-muted);margin-top:3px}.admin-msg-row.from-admin .admin-msg-time{text-align:right}.admin-canned-replies-wrap{padding:.5rem 1rem;display:flex;gap:.4rem;overflow-x:auto;scrollbar-width:none;background:#8c78530a;border-top:1px solid var(--border-light)}.admin-canned-replies-wrap::-webkit-scrollbar{display:none}.canned-reply-pill{flex-shrink:0;padding:.3rem .65rem;font-size:.72rem;font-weight:500;background:#fff;border:1px solid rgba(140,120,83,.25);border-radius:14px;cursor:pointer;transition:all .2s ease;color:var(--txt-primary);white-space:nowrap}.canned-reply-pill:hover{background:var(--gold-primary);color:#fff;border-color:var(--gold-primary)}.admin-chat-composer{padding:.85rem 1.1rem;border-top:1px solid var(--border-light);display:flex;align-items:center;gap:.75rem;background:#fffc}.admin-chat-textarea{flex:1;padding:.6rem .85rem;font-size:.85rem;border:1px solid var(--border-light);border-radius:8px;background:#fff;color:var(--txt-primary);outline:none;font-family:inherit;resize:none}.admin-chat-textarea:focus{border-color:var(--gold-primary);box-shadow:0 0 0 3px #8c78531f}.chat-customer-context-pane{padding:1.1rem!important;display:flex;flex-direction:column;gap:.65rem;overflow-y:auto}.context-info-item{display:flex;flex-direction:column;gap:2px}.context-label{font-size:.72rem;color:var(--txt-muted);text-transform:uppercase;letter-spacing:.05em}.context-value{font-size:.84rem;font-weight:500;color:var(--txt-primary);word-break:break-word}.chat-empty-hint,.chat-empty-thread-hint{text-align:center;padding:3rem 1rem;color:var(--txt-muted);font-size:.85rem}